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To book your appointment call us on

01709 371190

Covid-19

The world being what it is at the moment we are all trying to navigate the rules and regs with regard to COVID-19.

 

Here at Nightingale Physiotherapy Whiston, we are working hard to make the clinic safe for our patients and our staff.

 

This page will give you all the latest information we have from official sources plus we will let you know what to expect when you book an appointment for physio treatment.

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Latest statement from the Chartered Society of Physiotherapy (CSP)

Following the statement by the Prime minister announcing a second national lockdown in England to begin on Thursday 5th November, healthcare provision is to continue and people are actively encouraged to seek help. 

The CSP have issued the following statement:
 
The CSP is advising members in all sectors that they should seek to continue to run physiotherapy services during the national lockdown, unless the government explicitly instructs them to stop treating patients.

 

All relevant public health rules relating to social distancing and PPE must be followed to keep clinicians and patients as safe as possible.

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For up to date Covid-19 info, read the latest government advice here:

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https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19

What we are doing to keep our premises clean and infection free patients

Following the announcement of a second lock down physiotherapy practices are still able to open and see clients face to face. 

 

So, we are open for business but due to the Coronavirus out break and continued restrictions to our normal activity we have had to make a few changes to the way we do things.

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In line with advice from the Chartered Society of Physiotherapy, (CSP),  and Physio First (the CSP recognised professional network for physiotherapists in private practice), prior to anyone attending the clinic we will undertake a telephone triage to obtain a brief history of the problem you are attending with, check your medical history  and check for coronavirus symptoms or that you have not recently been in contact with a confirmed case of coronavirus.  We need to make sure that for each individual the benefits obtained from attending for physio out-way any risk, both for you and for us.

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The telephone triage usually lasts 5-10 minutes and there is no charge for this.

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At the clinic we have made lots of changes to minimise the risk of coronavirus transmission.  Due to the nature of physiotherapy involving close contact and hands on treatment, we cannot eliminate the risk completely but are doing all we can.  

 

What we are doing 

  • Telephone triage prior to your appointment. 

  • Covid screen on arrival. 

  • Appointments are staggered to allow for cleaning, avoiding contact with others and enable social distancing. 

  • Cleaning between consultations.  All area’s contacted by physio or patients are cleaned between consultations. 

  • Toilet facilities are available and are cleaned after each use. 

  • The physiotherapist will be wearing PPE/performing hand hygiene in accordance with Government guidelines. 

  • Ventilation in treatment rooms improved with air filtration and windows open when possible. 

  • Full cleaning of clinic daily.

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What we ask you to do 

  • If you develop any symptoms of Covid-19 or have recently been in contact with a confirmed case of Covid then do not attend, contact the clinic and cancel your appointment. No cancellation fee will be charged. 

  • Wear a face covering or mask if you are able to do so. 

  • Please arrive at your allotted appointment time and ring the intercom outside when you arrive. 

  • Be prepared to wait outside if there is someone else in the clinic

  • Wash hands/ use hand gel on entering and leaving the clinic. 

  • Only one person allowed in the treatment room. If you require a chaperone, please discuss this prior to your appointment. 

  • Maintain social distancing whilst in clinic when possible. 

  • Pay by card / contactless payment if possible.

  • If you have any queries, questions or concerns please contact us prior to your appointment. 

 

Coronavirus & Consent for Physiotherapy 

  • For the purpose of Physiotherapy, we are required by law to collect personal information that is necessary and relevant for your treatment

  • This information may include contact details, personal information and details of your medical history, this information is stored securely either in paper format or secure cloud based electronic notes system, and processed in-line with GDPR regulations, (see our Privacy Policy for full details).

  • We do not share your information with anyone else.

  • With regard to Covid-19 contact tracing we may be required to pass your contact details to the contact tracing team in the event of positive Covid-19 tests related to staff or anyone who you may have had contact with when attending the clinic.

  • Prior to your appointment you will have been sent the information discussed relating to physiotherapy and coronavirus and asked to confirm consent by email or text.  If you do not have access to email don’t worry we can provide printed information and obtain consent when you arrive.

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If you think of anything we are not currently doing that might help or have tips from visiting other businesses please let us know.  We are keen to do all we can to keep us all as safe as possible.

 

Thank you for your patience during these difficult times and we look forward to seeing you at the clinic.

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The Nightingale Team

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